Features and Benefits
Perpetual Waiver of Annual Membership Fee
Enjoy a lifetime of benefits with the perpetual waiver of Annual Membership Fees for your principal and supplementary EastWest Priority Visa Infinite credit cards.
Low Foreign Currency Conversion Fee
Save more on your international purchases with a low foreign currency conversion fee of 1.70%.
Airport Lounge Access
Take pleasure and comfort at airport lounges worldwide while waiting for your flight.
Priority Pass™ access to the finest airport lounges
Other Card Features
Supplementary Cards
Share your spending privileges with your loved ones by giving them supplementary cards. You can request up to nine (9) supplementary cards. You may also assign a monthly sub-limit* for each supplementary card to better manage your finances.
Global Acceptance
Use your EastWest credit card anywhere in the Philippines and across the world wherever Visa is accepted.
Cash Advance Facility
Get cash whenever you need it. Simply withdraw from an EastWest ATM, or from any ATM bearing the BancNet, Visa or Visa Plus logo using your Cash Advance Personal Identification Number (CA-PIN).
Compare Cards
Discovering the perfect credit card can streamline your financial choices. Explore our selection to find the one that best suits your lifestyle today.
Frequently Asked Questions
You have several options to activate your EastWest credit card. Here are the ways:
Via Self-Service Facility
- Scan the QR code on the activation sticker or visit www.ewlend.com/actd to access ESTA, our AI chatbot facility. Follow the registration procedure to start using your card.
Via SMS
- Send a message with the keyword “ACT” followed by the last four digits of your credit card number and your date of birth to 22565392 following this format, ACT <space> last 4-digits of card number <space> Birthdate (mmddyyyy)
Ex: ACT 1234 01301990
Via Customer Service
- Call the 24/7 customer service hotline at (632) 8888 1700 or send an email to cards@eastwestbanker.com for assistance.
Depending on your EastWest credit card’s rewards program, you can easily redeem your points for cash rebates through ESTA. Here’s how:
- Go to “APPLY” in the main menu
- Tap on “Redeem Points”
- Follow the on-screen instructions to successfully redeem your earned points
Alternatively, you may call our 24/7 customer service hotline at (632) 8888 1700 or send an email to cards@eastwestbanker.com for further assistance on your rewards redemption request.
With ESTA, you can handle various credit card requests without needing to contact our customer service hotline or wait for a live representative. Here’s what you can do:
- View Real-Time Credit Card Balances: Check your current balance instantly.
- Protect Your Account: Use the real-time locking and unlocking feature to safeguard your card from online fraud.
- View Statements: Access both current and past statements of account.
- Convert Transactions: Turn your purchases into manageable installments.
- Request Credit Limit Increases: Apply for a higher credit limit.
- Report Lost Cards: Quickly report a lost card to prevent unauthorized use.
- Report Declined Transactions: Notify us of any declined transactions.
- Dispute Unauthorized Transactions: File disputes for any unauthorized charges.
- Request Supplementary Cards: Apply for additional cards for your loved ones.
- Enroll in e-SOA: Sign up for electronic Statements of Account (e-SOA).
- View Promos: Stay updated on ongoing and upcoming promotions.
- Send Feedback: Provide feedback directly to our Customer Service representatives.
You can conveniently settle your EastWest credit card bill online through EasyWay, our online banking facility. You may access it via our website or via the mobile app. Log in to your account and choose "Manage Biller" to add the EastWest credit card to your list of billers and settle your bill with ease. Alternatively, you may also pay online through Komo and mobile app of our partner banks and payment centers.
Visit this link for the complete list of our payment channels.
You can enjoy special discounts and privileges year-round from our partner merchants. Whether it’s shopping, dining, health and wellness, or travel and leisure, your EastWest credit card offers you a range of exclusive benefits.
Visit this link for the full list of our promo offers.
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