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Fees and Charges

EastWest Priority Visa Infinite Fees and Charges

Annual Membership Fee

Principal Card: Waived Perpetually
Supplementary Card: Waived Perpetually

Interest Charge

1.99% per month or 23.88% effective rate annually

Effective October 15, 2024:
3% per month or 36% effective rate annually

Cash Advance Service Fee and Interest Charge

Php200 per cash advance availment; and 1.99% Interest Charge imposed on the cash advance amount and Cash Advance Service Fee, which shall accrue from the date of availment until full settlement or payment of the latest Total Statement Balance

Effective October 15, 2024:
Php 200 per cash advance availment; and 3% Interest Charge imposed on the cash advance amount and Cash Advance Service Fee, which shall accrue from the date of availment until full settlement or payment of the latest Total Statement Balance

Late Payment Charge

Php1,500 or the unpaid Minimum Payment Due, whichever is lower

Over Credit Limit Fee

Php500 when the outstanding balance exceeds the prescribed credit limit within the billing period

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Frequently Asked Questions

You have several options to activate your EastWest credit card. Here are the ways:

Via Self-Service Facility

  • Scan the QR code on the activation sticker or visit www.ewlend.com/actd to access ESTA, our AI chatbot facility. Follow the registration procedure to start using your card.

Via SMS

  • Send a message with the keyword “ACT” followed by the last four digits of your credit card number and your date of birth to 22565392 following this format, ACT <space> last 4-digits of card number <space> Birthdate (mmddyyyy)

Ex: ACT 1234 01301990

Via Customer Service

Depending on your EastWest credit card’s rewards program, you can easily redeem your points for cash rebates through ESTA. Here’s how:

  • Go to “APPLY” in the main menu
  • Tap on “Redeem Points”
  • Follow the on-screen instructions to successfully redeem your earned points

Alternatively, you may call our 24/7 customer service hotline at (632) 8888 1700 or send an email to cards@eastwestbanker.com for further assistance on your rewards redemption request.

With ESTA, you can handle various credit card requests without needing to contact our customer service hotline or wait for a live representative. Here’s what you can do:

  • View Real-Time Credit Card Balances: Check your current balance instantly.
  • Protect Your Account: Use the real-time locking and unlocking feature to safeguard your card from online fraud.
  • View Statements: Access both current and past statements of account.
  • Convert Transactions: Turn your purchases into manageable installments.
  • Request Credit Limit Increases: Apply for a higher credit limit.
  • Report Lost Cards: Quickly report a lost card to prevent unauthorized use.
  • Report Declined Transactions: Notify us of any declined transactions.
  • Dispute Unauthorized Transactions: File disputes for any unauthorized charges.
  • Request Supplementary Cards: Apply for additional cards for your loved ones.
  • Enroll in e-SOA: Sign up for electronic Statements of Account (e-SOA).
  • View Promos: Stay updated on ongoing and upcoming promotions.
  • Send Feedback: Provide feedback directly to our Customer Service representatives.

You can conveniently settle your EastWest credit card bill online through EasyWay, our online banking facility. You may access it via our website or via the mobile app. Log in to your account and choose "Manage Biller" to add the EastWest credit card to your list of billers and settle your bill with ease. Alternatively, you may also pay online through Komo and mobile app of our partner banks and payment centers.

Visit this link for the complete list of our payment channels.

You can enjoy special discounts and privileges year-round from our partner merchants. Whether it’s shopping, dining, health and wellness, or travel and leisure, your EastWest credit card offers you a range of exclusive benefits.

Visit this link for the full list of our promo offers.

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