HELP AND SUPPORT CENTER - CARDS

Report a Lost / Stolen Card

You can report the loss of your EastWest credit card anytime, anywhere through our 24-Hour Customer Service Hotline at +63288881700. You will be free of any financial liability from fraudulent charges made on your EastWest credit card from the time you reported the loss. 

For billing addresses within Metro Manila, replacement cards will be delivered within 7 to 9 banking days from the time the card was reported lost. For addresses outside Metro Manila, replacement cards will be delivered within 9 to 12 banking days from the time the card was reported lost. A Card Replacement Fee shall be charged to your EastWest credit card.